In today’s fast-changing world, it’s tempting to look for big strategies or bold visions to lead the way. But real, profound change usually starts with something simpler—and more human: trust.

The financial consequences of losing a spouse can be devastating. Whether those consequences are manageable depends on several factors. One of them: has the household taken steps to cover the loss of income?

Recently I watched “Steenrijk Straatarm”. This episode featured a single mom with four kids. They scrape by on a few dozen euros a week. How did it come to this?

There is a difference between the value customers experience and what service providers claim to deliver. We open the discussion to two questions from a customer centricity and change leadership perspective.