Our story
We founded MCH Consultancy in 2010 with a simple but powerful belief: a better future builds on people's creativity, connectedness, and untapped potential. We came together from diverse paths, united by a shared purpose—to help service organizations become meaningful contributors to positive change.
That founding belief continues to guide us today as we partner with leaders and change professionals in mid-sized service providers to unlock the potential already within them, helping them shift from delivering services as products to creating meaningful impact while building the change leadership capability to navigate this profound evolution.
Why This Matters Now
Data-driven innovation, sustainability imperatives (environmental and social), and shifting ideas about value and service create overlapping transitions that don't follow linear paths. This complexity creates both a challenge and an opportunity for mid-sized service providers.
Many leaders ask the central question: How do you operate effectively today while evolving for tomorrow? Many organizations possess rich knowledge, expertise, and networks, but must evolve how they create value. The challenge isn't acquiring new resources—it's connecting what you already have in new ways while building the adaptive capacity to navigate uncertainty.
Our Approach
Our motto: Better questions first, then providing answers.
We help you integrate change leadership capability with service innovation thinking—not as separate disciplines, but as one connected capability for complex change. Through collaborative exploration, sensemaking, and iterative learning, we create space for you to:
Connect existing capabilities in new ways to create a meaningful impact, rather than deliver services
Build dual operating capability to excel at today's operations while evolving for tomorrow
Navigate complexity through sensemaking by stepping back to understand what's emerging
Unlock adaptive leadership potential in both individuals and organizational systems
Co-create sustainable evolution that fits your unique context
Our Foundation
Service Provider Focus
Exclusively focused on service providers navigating the shift to meaningful impact.
Integrated Capability
Change leadership and service innovation as one connected capability.
Proven Methodology Integration
Kotter's 8 Accelerators, Bridges' Transition Model and Service Design in proven combination.
Exclusive Kotter Partnership
Only certified Kotter Training partner in the Benelux — adapted to how European organisations work.
Our Unique Positioning
Working with mid-sized service providers, we learned that organizations need both change leadership and service innovation.
We integrate these as one connected capability.
Service Evolution Demands Change Leadership
Service evolution means navigating shifts in purpose and client relationships. This demands change leadership to guide people through transitions while maintaining performance.
Change Leadership Needs Clear Direction
Sustainable change leadership needs compelling direction. That direction comes from creating meaningful impact through your knowledge, expertise, and client relationships.
Why We Do This
The shift from service delivery to meaningful impact enables you to build a sustainable business model that creates lasting value for clients, communities, and our planet. Mid-sized service providers have a unique opportunity: you possess significant expertise, yet remain agile enough to evolve quickly.
Unlocking this potential and building change leadership capability makes you an influential contributor to meaningful change.
Ready to Explore?
We've been part of this journey since 2010, helping service providers discover how to create lasting value while navigating uncertainty.