Our story
MCH Consultancy works with leaders and professionals at mid-sized service providers across the Benelux and Europe. Our work brings service evolution and change leadership together as one capability: choosing how you stay meaningful to your clients, and bringing your people along as you make that choice real.
The beginning
We founded MCH Consultancy in 2010 with a simple belief: a better future builds on people's creativity, their connectedness, and the potential they already carry. We came from different paths and shared one purpose: helping service organizations make a meaningful difference for the people they serve.
Where we stand today
That belief still guides us. Leaders in service organizations play on three boards at once. This year's results. The rules and standards they have to meet. And the question of what their firm will mean to its clients three years from now. The first two carry hard deadlines. The third carries a horizon. That third board is our work.
Service evolution is a service provider's ability to choose, as its clients' context shifts, the kind of relationship through which it delivers meaning and relevance. Some clients need a reliable provider, others a trusted advisor or a partner, and every position has its value. Change leadership is how you bring that choice to life, with people who come along.
How we work
Better questions first, then answers. We approach our work the way a sculptor approaches stone: the form is already there, in your people, your relationships and the expertise you've built over the years. We help you see it and bring it forward.
The work centers on choices. We confirm, substantiate or challenge the choices in front of your leadership team, both the ones already made and the ones still ahead, and then we help make them happen. The question and the choice stay with you. At the top, everyone looks to the leader for an answer. We're the place where that leader gets to think out loud.
What it rests on
25 years with mid-sized service providers, and clients we've worked with for years. Our own models: the Service Evolution Framework and the IF-Model, with Small-Grand-Grandiose for experiments that carry. We're a partner of Kotter Training, and the only one in the region authorized to certify people in its methods. Bridges for transition, and a certification in service design.
What will your clients need from you three years from now?
Forty-five minutes, with your question on the table.