Keynotes & Workshops

Opening space to explore what Service Evolution and Change Leadership mean for your context

We bring stories and questions that help leaders and professionals explore what's shifting in service organizations. These sessions create room for reflection before jumping to action.

Keynote Themes

Service Evolution

What happens when clients need more than standardized solutions? How do service organizations evolve from delivering products to creating meaningful impact?

We explore the mental shifts that enable this transition, using stories that senior leaders recognize from their own markets.

QUESTIONS WE EXPLORE

  • What creates lasting value beyond task completion?

  • How do relationships become strategic partnerships?

  • What makes some service providers indispensable?

Change Leadership for Service Organizations

How do you guide fundamental shifts in how your organization creates value while maintaining operational excellence?

We explore what change leadership means when the change goes beyond process improvements to touch organizational identity and purpose.

QUESTIONS WE EXPLORE

  • How do you navigate when the path isn't clear?

  • What does dual operating capability look like?

  • How do you build change energy from within?

Beyond Efficiency

The story of the local village shop versus the efficient supermarket. The Friday evening at the bank that no longer exists. What happens when efficiency replaces connection?

We explore what gets lost in the pursuit of optimization, and what becomes possible when you balance efficiency with human connection.

STORIES THAT RESONATE

  • IKEA's meatballs (what clients remember)

  • The village shop (community over efficiency)

Creating Meaningful Impact

How do organizations evolve from competing on price and efficiency to creating value that serves clients, communities, and our planet?

We share examples of service providers who've made this shift, and explore what becomes possible when purpose extends beyond profit.

REAL EXAMPLES

  • Insurance company enabling green energy

  • Financial services as strategic partnership

  • Ecosystem thinking in practice

Workshops

We use proven facilitation methods - including LEGO® Serious Play® and visual facilitation - to help teams explore complexity together.

Kotter Change Leadership Workshops

As the first certified Kotter Training partner in the Benelux, we offer official workshops based on John Kotter's proven methodology for organizational change.

The Science of Change

Understanding how change works in organizations. Explores the 8 Accelerators and dual operating system (hierarchy + network) that enable sustained change.

Learn the foundation principles that make organizational change successful.

Creating Broad-Based Action

Building volunteer-driven change networks that generate momentum. How to mobilize people throughout the organization to drive evolution.

Develop the capability to create internal change energy and action.

Exploration & Discovery Workshops

Challenging Vision Workshop

Using LEGO® Serious Play® to explore what service evolution means for your organization. Create space for your leadership team to discover direction together.

1 day

Sensemaking Workshop

Understanding complex change patterns and connections. Collaborative exploration using visual methods to see the whole system.

Half day - 1 day

Inspiration Workshop

Interactive exploration combining stories with reflection and dialogue. Discover what service evolution and meaningful impact look like in practice.

90 minutes - half day

Keynote Presentations

Conference Keynote

Opening or closing sessions for conferences, leadership gatherings, or strategy days.

30-60 minutes

Leadership Dialogue

Facilitated conversation with your leadership team about what service evolution means for your context.

2-3 hours

Team Inspiration Session

Engaging presentation combined with reflection time for leadership teams or departments.

60-90 minutes