From Excellence to Meaningful Impact
Our client is a successful service company that was already performing well (8.6 customer satisfaction) but wanted to grow their impact while implementing new digital systems.
They needed to keep serving clients excellently while figuring out how to contribute more meaningfully to their community.
How we Made Change Happen
Helped the team explore what "making more impact" could look like for them specifically
Started by appreciating what already worked well before thinking about changes
Created space for everyone to share ideas about meaningful impact through group sessions
Meaningful results
30% revenue growth during the digital transformation period
Kept their excellent service levels while developing a stronger sense of purpose
Team adopted "Help each other learn to do better" as their everyday approach
Staff stayed engaged and motivated throughout major changes because they understood why the changes mattered