Workshop

Navigating Shifting Expectations

What do your clients value now that they didn't value five years ago?

Client expectations keep evolving. They want deeper partnerships, not just deliverables. They ask questions about impact, not just efficiency. They expect you to understand their whole context, not just their immediate need.

This half-day exploration creates space for your executive team to discover patterns in how relationships, value creation, and meaningful impact are shifting.

What You'll Explore

Your Current Reality

Where do you notice tensions between maintaining operations and responding to shifting client expectations? What pressures do you feel? What opportunities do you sense?

Patterns in Value Creation

When does meaningful impact happen in your client relationships? What makes those moments different from standard service delivery? What patterns emerge when you look at your experience together?

What's Actually Shifting

How are technology, connectivity, and deeper questions about impact changing what clients expect from service providers? What's different in the conversations you're having now?

What Becomes Possible

What opportunities emerge when you think about co-creating value with clients rather than just delivering solutions to them? How might your relationships deepen?

The Experience

We explore together through questions, stories, and your own experience. You discover patterns that matter to your organisation.

Personal Reflection

Individual writing time to explore meaningful impact moments and current tensions

Peer Dialogue

Small group conversations where you share observations and recognize patterns together

Story Catalysts

Simple stories that help you notice what's changing in your own client relationships

Collective Sensemaking

Group exploration of what's emerging and what possibilities you see

Personal Integration

Time to identify questions you want to explore and conversations you want to have

What Participants Discover

Previous participants notice:

Deeper Client Conversations

Conversations evolve from deliverables to possibilities, from transactions to partnerships

Possibilities Emerge

Opportunities for creating value become visible

Questions Take Shape

Powerful questions about your organisation's evolution come into focus

Integration Becomes Clear

The connection between service evolution and change capability comes together

Investment

€3,500,- (excluding VAT)

For up to 15 participants

Includes:

4-hour facilitated exploration

Pre-session preparation materials

Post-session integration resources

4 weeks of follow-up support

Access to peer learning community