Community Partnership Insurance
Our client is an insurance company serving a city region. They wanted to stand out by genuinely caring about their community rather than just competing on price.
They needed to help their staff find meaning in their work while building a sustainable business.
How we Made Change Happen
Helped staff see how their daily work protects families and businesses in their community
Changed how they serve customers - focusing on genuine help rather than just selling policies
Shifted company culture to value teamwork and community impact over individual sales targets
Meaningful results
Staff stayed with the company even though they could earn more elsewhere because they found their work meaningful
Customers became loyal advocates because they felt genuinely cared for
Company can charge fair prices because customers value the relationship, not just the cheapest option
Employee satisfaction consistently higher than other insurance companies